All goods that are covered by a manufacturer warranty will be upheld via Airbrush Megastore within the warranty period. The item will be directed to the appropriate manufacturer for approval of either re-supply or to be repaired to the manufacturers specifications by the approved repairer. Issues will be dealt with promptly, it will therefore only be delayed by the repairer. If the product is proven to be damaged by the purchaser then it is the right of the manufacturer to refuse repair in which case freight will be charged to the purchaser, you may be asked to provide credit card details first where freight is involved, therefore the goods will be held until payment is received.